Shipping, Returns, Warranty

Order Fulfillment

We strive to ship out orders within 1-2 business days. A tracking number will be sent to the email address you provided once shipped. Delivery times vary depending on region, but generally take 5-7 business days to arrive. Orders will be fulfilled Monday thru Friday, excluding holidays.

Late Deliveries

Estimated delivery dates are not guaranteed and shipping rates are nonrefundable if the delivery is late. We are not responsible for carrier delays. If a package has no tracking updates please allow for up to 2 weeks for the package to be delivered. In most cases, the package was not scanned at the origin facility and further updates do not show on the carrier's system until the package is delivered.

International Orders

We ship to Canada and the United States, but can ship to a select few other countries. Please contact us for a quote for shipping to your country. You may be required to pay an extra import or duty when you pick up the item or when it is delivered to you. Please check with your local authorities to determine the amount of taxes or duties if applicable.

Damaged or Lost Packages

If a package is lost or damaged in transit, project x60 will offer a replacement if stock is available. If after delivery a package stolen or damaged (i.e. by pets or weather exposure), project x60 is not liable and cannot send a replacement. It is the customer's responsibility to provide a safe location for the package to be delivered to, or receive it directly from the delivery driver.

Delivery and Billing Addresses

When placing your order please ensure your shipping and billing info is entered correctly. We are not responsible for any mistakes on your end. We do not ship to PO Boxes. Orders with incorrect billing information may be cancelled and refunded at our discretion. Refunds typically take 2 to 3 business days to process, depending on your bank or credit card company.

Exchanges are available within 7 days of receiving the order. Customer will pay shipping plus restocking fee ($75) to return the undesired product, and is responsible for returning the item safely packaged in its original condition. 

project x60 will accept returns and full refunds on a claim by claim basis. To start a return claim, email us via our contact page with your order number and reason for the return. Return claims must be initiated within 7 days of receiving the order. Shipping costs are nonrefundable. If the return request is accepted the customer will pay shipping plus restocking fee ($75) to return the undesired product, and is responsible for returning the item safely packaged in its original condition, or the item may be subject to a non refund. 

Once refund requests are accepted, refunds will be issued once the product is received and passes an inspection. project x60 reserves the right to deny refund claims based on the condition of the returned product.

Please note that products that aren't ordered together may have different lot numbers, therefore we cannot guarantee a color or pattern match to a previous order. project x60 does not guarantee any application of our films. We are here to help if you need tips on installation, however, we cannot be held responsible for installation failure.

COLOURS MAY VARY FROM DISPLAY PICTURES. We can offer an exchange if you dislike the colour in-person, but the customer will be responsible for shipping costs and charged a $75 restocking fee. We offer samples and encourage you to request a sample of your desired colour if you have any concerns!

COLOURS MAY VARY FROM BATCH TO BATCH. Although all project x60 products are manufactured to defined specifications there is an allowable tolerance for the final colour production.  For this reason we always advise that customers complete any application using material taken from a single batch of material.

project x60 (the Company) guarantees the Product to be free from manufacturing defects, and the Company will cover visual defects of the product or adhesive, making it unsuitable for the use for which it is intended. The Company will also cover reasonable concerns regarding any defect in packaging of the original Product, at our discretion.

project x60 Designer Vinyl Wrap Film (the Product) comes with a 5-Year Limited Warranty against manufacturing defects that cause discolouration, cracking, and delaminating.

project x60 Carbon Fibre Vinyl Wrap Film (the Product) (not including PPF) comes with a 2-Year Limited Warranty against manufacturing defects that cause discolouration, cracking, and delaminating.

project x60 Coloured PPF (the Product) comes with a 15-Year Limited Warranty against manufacturing defects that cause discolouration, yellowing, cracking, and delaminating.

The warranty is available once the Product is purchased and paid for. Any liens against the Product will render the warranty void. The warranty begins once the Product has been received by the end user. Please ensure to look over the product for defects prior to installation, and note the lot number located within the inner tube. Keep this number somewhere safe as it is key to warranty claims.

This warranty is non-transferable, and is only valid to the original purchaser.

The Company will, at its option, remove or replace the product without charge if the product fails or does not perform as warranted solely due to a manufacturing defect within the warranty period, subject to the exclusions set forth in this Limited Warranty. If the Company elects to replace the Product, the Company will have an authorized installer of its choice remove and reapply the Product to areas determined by the Company in its sole discretion to be covered by this Limited Warranty.

Under certain circumstances, and at the discretion of the Company, the Company will cover parts and labour. The replacement of the defective film is the exclusive remedy for all Products covered under this Limited Warranty. During the entire Warranty Period, the Company’s obligation as to repair or replacement shall further be limited to repair or replacement with the Products that are available at the time of the repair or replacement, shall be limited to the repair or replacement of only the specific Product that fails due to a manufacturing defect. Any repaired or replaced product shall also remain subject to the Warranty Period, and any repair or replacement shall not extend the original Warranty Period in any manner or start a new warranty period.

WARRANTY EXCLUSIONS

It is the sole responsibility of the customer to determine the suitability of the our product with the intended application, it is his/her duty to measure the risks and assess the constraints, by, if necessary, carrying out preliminary tests.

No claim will be taken into account regarding the manufacturing or packaging defects, apparent prior to product implementation, if the defective product has been used by the customer.

The customer is obliged to cease any use of the product that he/she considers being faulty or stop it as soon as he/she identifies the defect or is informed about it.

Labor costs and any application or removal issues such as, but not limited to, lifting clear coat or paint is not covered under the warranty. Any material damaged due to a collision or any other physical damaged after installation is not covered under the warranty.

While PPF is very tough it is not indestructible. project x60 warranty does not include rock chip damage.

To file a warranty claim please reach out to us via our contact page. Include your order number, lot number (included on the inside of the plastic roll the product arrived on) and describe the issue in detail. We may request photos as we process your claim. If your claim is accepted we will replace the material.